Expert support for Toshiba phone systems
Request support for Toshiba phone systems from one of our certified techs — phone outages, programming, password resets, and more.
Expert support for Toshiba phone systems
Welcome to smplsolutions, your trusted partner for Toshiba phone support. Our team of certified Toshiba technicians provides expert guidance and technical assistance for your Toshiba phone systems — whether you're facing system outages, need programming updates, or require troubleshooting, we keep your communications running smoothly.
We can also provide remote support for SIP channel configuration, call-management applications, and a wide range of handset models — including the DKT2000, DKT3000, and IP5000 series.
Systems we specialize in
- Strata DK, CTX, and CIX series (40, 100, 200, 670, 1200)
- IPedge and MicroMAS platforms
- Media Application Server, ACD, Call Accounting, Tracer Call Recording
- Stratagy ES Voicemail, Strata Messaging, and other essential Toshiba applications
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”
Comprehensive services for Toshiba phone systems
System outages
Quick diagnosis and resolution of phone system failures.
Programming updates
Customizing features and settings to suit your business needs.
Password resets
Securely resetting system access credentials.
Functionality enhancements
Adding or modifying features to improve performance.
Troubleshooting
Resolving issues related to call quality, connectivity, and hardware.
Our support team is available Monday–Friday, 7am–4pm Pacific. After-hours emergency support offered on an as-available basis.
Why choose smplsolutions?
Certified technicians
Our team includes former Toshiba employees and experienced engineers who understand the nuances of Toshiba systems.
Nationwide availability
Remote and onsite support across the United States.
Extensive inventory
A large stock of new and refurbished Toshiba parts to minimize downtime.
Customer satisfaction
Clients consistently praise our responsiveness, professionalism, and speed of resolution.
Toshiba technical support FAQs
Field technicians, Toshiba system owners, or Toshiba phone users call into our support queue, and one of our Toshiba technicians assists with your inquiry. In most situations we can either walk the caller through the technical resolution or use remote connection software to program the Toshiba system remotely.
We offer a significant amount of free Toshiba documentation — DKT, IPT, DP, and IP phone guides plus Strata DK, Strata CTX, CIX, MMAS, MAS, IPedge, IVP8, iES32, iES16, and LVMU system docs — within our Resources section. Live support is billed on an incident/hour model: the incident fee is $199 and includes 1 hour; additional hours on the same ticket are $185. First-time customers get 20% off, applied automatically at checkout. Emergency after-hours and onsite rates are available on request — just call us.
Yes — our website is full of free information and downloads for Toshiba systems, phones, bulletins, and user guides. Look in our Resources section for items such as DKT2020-SD phones, DKT3010-SD phones, IPT1020-SD phones, DP5032-SD phones, IP5631-SDL phones, Micro-MAS, Strata CIX, IPedge, Taske, ACD, and Toshiba voicemails. We add new information all the time.
We are the Toshiba business communication solutions experts. The Toshiba Telecommunication Systems Division was dissolved in March of 2017. We are smplsolutions, an authorized Toshiba dealer who employs certified Toshiba technicians and several former Toshiba employees — both technicians and engineers.
Nationwide Toshiba remote support, as well as nationwide onsite technical support, is available. In addition, all replacement Toshiba parts and hardware are in stock and ready for distribution.
Yes — we have a warehouse full of new and refurbished Toshiba parts. smplsolutions has been providing support services since 1996, so we have deep Toshiba technical experience and a large hardware inventory.
Yes. We design, program, and install hosted cloud VoIP solutions with Polycom and Yealink handsets. We understand your current Toshiba solution and recommend the best options for a migration. Visit our hosted voice website, smplVoice.com, to learn more.
Need Toshiba phone support?
Get help from a certified Toshiba technician — remote or onsite, nationwide.