Technical Support for TOSHIBA Phone Systems
Request Toshiba phone support from one of our experienced techs — phone outages, programming, password resets, and more. Certified technicians, remote and onsite, nationwide.
Request Toshiba phone support from one of our experienced techs
Phone outages, programming and more.
Phone Technical Support
Whether you're a telecom administrator, an IT professional, a business owner, an employee, or a telecom vendor who needs Toshiba technical support for phone systems, you've landed in the right spot. Help is just a few clicks away. Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.
Our coverage includes down systems, programming changes, password resets, adding functionality, and troubleshooting. We provide support Monday–Friday, 7am–4pm Pacific. After-hours emergency support offered on an as-available basis.
Since
1996
Supporting Toshiba systems
Certified
Technicians
Toshiba-trained experts
Nationwide
Coverage
Remote & onsite support
In-stock
Parts
New & refurbished hardware
Straightforward, incident-based pricing
No subscriptions or contracts. Pay per incident or hour — remote or onsite.
Incident Fee
Includes 1st hour of TOSHIBA tech support, Mon–Fri, 7a–4p PST.
Hourly Fee
2nd+ hours of TOSHIBA phone support, M–F 7a–4p PST, after the 1st hour.
Not sure what you need?
Call us and we'll point you to the right option. Most issues are resolved within the first incident hour.
“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”
Rosella Locatelli
CMO | Ferrari Beverly Hills
Decades of Toshiba expertise
Strata DK, CTX, CIX, IPedge, MicroMAS, Media Application Server, ACD, Call Accounting, Stratagy ES voicemail, and every DKT, IPT, DP and IP handset in between.
Digital Key
Strata DK
The legacy Strata DK family — DK14, DK16, DK40, DK280 and more. Rock-solid digital key systems we've supported for decades.
Learn moreConverged Telephony
Strata CTX
Strata CTX100, CTX670 and CTX28 systems bridging digital and early IP telephony with rich feature sets.
Learn moreCommunication Integrated eXchange
Strata CIX
Strata CIX40, CIX100, CIX200, CIX670 and CIX1200 — scalable IP-ready platforms and applications.
Learn morePure IP
IPedge
Toshiba's pure-IP platform — IPedge EC, EM and EP servers, Media Application Server, and IPedge applications.
Learn moreMessaging
Voicemail
External and in-skin voicemail: Stratagy ES, Strata Messaging, MicroMAS, MAS, IVP8, iES32, iES16, LVMU and GVMU.
Learn moreGuidance
Evolution & Comparison
Not sure where your system fits? We'll help you compare platforms and plan the right path — support, parts, or VoIP migration.
Learn moreTrusted by businesses nationwide
Real reviews from Toshiba system owners we support every day.
Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.
We appreciate the friendly and willing help we've received from your team over the years and we're glad we signed up for the full smplsolutions package. The support has been great.
Toshiba's IPedge is a reliable, high-quality IP business telephone system that is affordable, feature-rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations.
Thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt in all requests I put forth.
smplsolutions has been our vendor of choice for all of Southern California for over 10 years, providing excellent customer service from start to finish.
We have found the service to always be prompt and professional. We look forward to a long working relationship.
Questions, answered
Everything from how remote support works to whether we're actually Toshiba.
Field technicians, Toshiba system owners, or Toshiba phone users call into our support queue, and one of our Toshiba technicians assists with your inquiry. In most situations we can either walk the caller through the technical resolution or use remote connection software to program the Toshiba system remotely.
We offer a significant amount of free Toshiba documentation — DKT, IPT, DP, and IP phone guides plus Strata DK, Strata CTX, CIX, MMAS, MAS, IPedge, IVP8, iES32, iES16, and LVMU system docs — within our Resources section. Live support is billed on an incident/hour model: the incident fee is $199 and includes 1 hour; additional hours on the same ticket are $185. First-time customers get 20% off, applied automatically at checkout. Emergency after-hours and onsite rates are available on request — just call us.
Yes — our website is full of free information and downloads for Toshiba systems, phones, bulletins, and user guides. Look in our Resources section for items such as DKT2020-SD phones, DKT3010-SD phones, IPT1020-SD phones, DP5032-SD phones, IP5631-SDL phones, Micro-MAS, Strata CIX, IPedge, Taske, ACD, and Toshiba voicemails. We add new information all the time.
We are the Toshiba business communication solutions experts. The Toshiba Telecommunication Systems Division was dissolved in March of 2017. We are smplsolutions, an authorized Toshiba dealer who employs certified Toshiba technicians and several former Toshiba employees — both technicians and engineers.
Nationwide Toshiba remote support, as well as nationwide onsite technical support, is available. In addition, all replacement Toshiba parts and hardware are in stock and ready for distribution.
Yes — we have a warehouse full of new and refurbished Toshiba parts. smplsolutions has been providing support services since 1996, so we have deep Toshiba technical experience and a large hardware inventory.
Yes. We design, program, and install hosted cloud VoIP solutions with Polycom and Yealink handsets. We understand your current Toshiba solution and recommend the best options for a migration. Visit our hosted voice website, smplVoice.com, to learn more.
Ready for a VoIP system?
We design, program, and install hosted cloud VoIP with Polycom and Yealink handsets.