Phone outages, programming and more
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Phone Technical Support
Whether you’re a telecom administrator, an IT professional, a business owner, an employee, or a telecom vendor who needs Toshiba technical support for phone systems, you have landed in the right spot. Help is just a few clicks away. Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.
Our support coverage includes down systems, programming changes, password resets, adding functionality to your system, and phone troubleshooting issues… we have the knowledge and the technicians to take care of your request. We currently provide technical support, Monday through Friday, 7 am to 4 pm Pacific time. After hours emergency support is offered on an as-available basis.
Phone Systems We Support
Our Toshiba expertise spans several decades: Strata DK, CTX, CIX, 40/100/200/670/1200, IPedge, MicroMAS, Media Application Server, ACD, Call Accounting, Tracer Call Recording, IPedge Application Server, Stratagy ES voicemail, Strata Messaging, IVP8, iES32, iES16, LVMU, and GVMU. Including SIP channel configuration, Call Manager, TASKE, ULTIMATE, and other applications.
Our handset model expertise includes all phones, both digital and VoIP: DKT2000 series phones, DKT3000, DKT3200, DADM & DDM & DDSS & KM5020 Modules, Cordless phones, headsets, IPT1020, IPT2000 series, IP4100-DECT, IP5000 series, and DP5000 series. Our technicians are available to help you, assistance is just a few clicks away.
TECHNICAL SUPPORT FAQS
Field Technicians, Toshiba system owners or Toshiba phone users call into our call center queue, and one of our Toshiba technicians assists with your Toshiba technical inquiry. In most Toshiba support situations, we can either walk the caller through the Toshiba phone system technical resolution or we use remote connection software to program the Toshiba system remotely.
We offer a significant amount of Toshiba DKT, IPT, DP, and IP phone documentation and Toshiba Strata DK, Strata CTX, CIX, MMAS, MAS, IPedge, IVP8, iES32, iES16 and LVMU system documentation within this website under Toshiba Resources. We only offer – pay for Toshiba support by the Incident/hour model. The incident fee is $185 and includes 1 hour, additional hours of Toshiba technical support on the same ticket are $145 per hour. Emergency after-hours Incident fee when available is $485. Onsite Toshiba technical support starts at $350 per incident.
Yes, our website is full of free information and downloads for Toshiba systems, phones, bulletins, and user guides. Look in our Resources section and find information on items such as: DKT2020-SD phones, DKT3010-SD phones, IPT1020-SD phones, DP5032-SD phones, IP5631-SDL phones, Toshiba Micro-MAS, Strata CIX, IPedge, Taske, ACD and Toshiba voicemails. And we are adding new information all the time.
We are the Toshiba business communication solutions experts. Toshiba Telecommunication Systems Division was dissolved in March of 2017. https://en.wikipedia.org/wiki/Toshiba_Telecommunication_Systems_Division We are smplsolutions https://www.smplsolutions.com/ an authorized Toshiba dealer who employs certified Toshiba technicians and several former Toshiba employees – both technicians and engineers.
Nationwide Toshiba Remote Support, as well as nationwide Toshiba Onsite Technical Support, is Available. In addition, all replacement Toshiba parts and Toshiba hardware are in stock and ready for distribution.
Yes, we have a warehouse full of new and refurbished Toshiba parts. smplsolutions has been providing support services since 1996, so we have a lot of Toshiba technical experience and a lot of Toshiba hardware inventory.
Yes, we design, program, and install hosted cloud VoIP solutions. We have the knowledge to understand your current Toshiba solution and then recommend the best options for a VoIP solution. Please consider visiting our hosted voice solution website https://www.smplVoice.com/.