Toshiba technical support, when you need it
Certified technicians for down systems, programming, password resets, and troubleshooting. Monday–Friday, 7am–4pm Pacific. After-hours emergency support offered on an as-available basis.
Help in three simple steps
Call or request help
Reach us by phone or the contact form with a quick description of the issue.
We connect
A certified Toshiba technician picks up your ticket, remote or onsite.
We resolve
Most issues are handled within the first incident hour — programming, resets, troubleshooting.
Transparent, incident-based pricing
No contracts. Pay per incident or hour — remote or onsite. Secure checkout powered by Stripe.
Incident Fee
Includes 1st hour of TOSHIBA tech support, Mon–Fri, 7a–4p PST.
Hourly Fee
2nd+ hours of TOSHIBA phone support, M–F 7a–4p PST, after the 1st hour.
Not sure what you need?
Call us and we'll point you to the right option. Most issues are resolved within the first incident hour.
Prices in USD. The incident fee includes the first hour; additional hours on the same ticket are billed at the hourly rate. First-time customers get 20% off, applied automatically at checkout. Need after-hours emergency or onsite support? Call (877) 943-7675 for those rates.
Support questions, answered
Field technicians, Toshiba system owners, or Toshiba phone users call into our support queue, and one of our Toshiba technicians assists with your inquiry. In most situations we can either walk the caller through the technical resolution or use remote connection software to program the Toshiba system remotely.
We offer a significant amount of free Toshiba documentation — DKT, IPT, DP, and IP phone guides plus Strata DK, Strata CTX, CIX, MMAS, MAS, IPedge, IVP8, iES32, iES16, and LVMU system docs — within our Resources section. Live support is billed on an incident/hour model: the incident fee is $199 and includes 1 hour; additional hours on the same ticket are $185. First-time customers get 20% off, applied automatically at checkout. Emergency after-hours and onsite rates are available on request — just call us.
Yes — our website is full of free information and downloads for Toshiba systems, phones, bulletins, and user guides. Look in our Resources section for items such as DKT2020-SD phones, DKT3010-SD phones, IPT1020-SD phones, DP5032-SD phones, IP5631-SDL phones, Micro-MAS, Strata CIX, IPedge, Taske, ACD, and Toshiba voicemails. We add new information all the time.
We are the Toshiba business communication solutions experts. The Toshiba Telecommunication Systems Division was dissolved in March of 2017. We are smplsolutions, an authorized Toshiba dealer who employs certified Toshiba technicians and several former Toshiba employees — both technicians and engineers.
Nationwide Toshiba remote support, as well as nationwide onsite technical support, is available. In addition, all replacement Toshiba parts and hardware are in stock and ready for distribution.
Yes — we have a warehouse full of new and refurbished Toshiba parts. smplsolutions has been providing support services since 1996, so we have deep Toshiba technical experience and a large hardware inventory.
Yes. We design, program, and install hosted cloud VoIP solutions with Polycom and Yealink handsets. We understand your current Toshiba solution and recommend the best options for a migration. Visit our hosted voice website, smplVoice.com, to learn more.