IPT1020-SD VoIP Telephone

Toshiba’s reliable 1000 series IPT1020-SD VoIP multi-line 20-button speakerphone display MEGACO voice over IP telephone was first released in 2002, manufacturing ceased in 2004, and manufacturer support continued through 2011.  The IPT1020-SD became the only 1000-series phone of significance, these documents will not provide information on the 1000-Series digital phones from the early 1990s.

Toshiba VoIP telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

In addition to the standard features, the Liquid Crystal Display (LCD) telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and numbers of outside and inside incoming callers.

IPT1020-SD Features for the benefit of enhanced productivity:

  • 8 Fixed feature buttons include: Message, Microphone, Speaker, Speed Dial, Redial, Conference/Transfer, Volume up/Volume down and Hold
  • 20 “flexible” one-touch buttons for line appearances or feature programming
  • Red/Green LED indicators
  • Phones available in Charcoal (Black)
  • 2-line x 24-character wide LCD display
  • 4 LCD Control / 4 Softkey buttons: Mode, Page, Scroll, Feature / Soft Key prompts table below
  • Red LED indicators for Message, Microphone, and Speaker
  • Personal and System-Wide programmable Speed Dial numbers
  • Call handling features like Caller ID, date, time, duration
  • Half Duplex Speaker Phone for hands-free operation
  • Tilt stand available as an accessory

Toshiba IPT1020-SD Compatible Phone Systems:

Toshiba Strata CIX   |   Toshiba Strata CTX

IPT1020-SD Fixed Feature Buttons

Press to set up a conference and transfer calls.
Press to hold internal or outside calls.
Press to turn the microphone off/on while the telephone is in use.
The Msg LED flashes to indicate that a message is waiting. After accessing the intercom, press the Msg button to call back the station or voice mail device that activated the LED.
For Private (Station) Speed Dial, press Spdial + nnn          (nnn = 100-199)For System Wide Speed Dial, press Spdial + nnn                (nnn = 200-999) 
Press to have the system redial the last telephone number you dialed.
Press to turn the speaker on/off. The Spkr button will also select a line or the intercom if programmed for auto preference in-system programming. Also, used to disconnect on-hook speakerphone calls.
Press to adjust volume levels.

IPT1020-SD Soft Key Prompts

Soft Key Definition
ABR Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY (Busy Override) Sends a call-waiting tone to a busy station.
CONF Initiates or completes a conference.
EXEC (Executive Override) Breaks into the conversation of a busy called station.
EXIT Exits you from a conference; remaining parties are connected.
JOIN Joins all parties to a conference while on a conference call.
LINE Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key.
MESG Sets a message waiting indication at a busy or unanswered station.
OVRD Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE Enables you to enter a Page Group number (01~16).
RING Makes a called station ring when making a voice announce call to the station.
RLS Disconnects a call and returns the telephone to the idle state.
RTRN Terminates a feature operation and to return to a previously displayed state.
SPLT Enables you to break off from a conference call with another conference call member for a private conversation (split). You can use the Join key to reconnect both of you back into the conference. You must be a conference master to use this. See instructions for Conference Split/Join/Drop for further instruction.
STA. Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.
TALK Makes a voice announcement to a called station that is ringing.
TRNS Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer.

IPT1020-SD Programmable Feature Buttons

Press to enter a Voluntary Account Code anytime during a CO line call without interrupting the conversation.
Press to page all the digital and electronic telephones in the All Call Page group.
Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line call.

View full list of Programmable Feature Buttons

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IPT1020-SD LED Light Indication Details

Each line and feature button has a Light Emitting Diode (LED) next to it which indicates the status of the line of feature associated with the button.<


Line LEDs light as red or green and flash at varying rates to indicate call status.

Line In-use – When you access an outside line, the LED will appear at your station as follows:

  • Flash Rate: 2 seconds on – 1/8 second off – 1/8 second on/off
  • Color: Green
  • Other stations with the Line: Steady, red

View full list of LED Light Indications

IPT1020-SD Volume Control Details

Your telephone has twoVolbuttons for controlling speaker and handset volume levels. One of these buttons has a symbol that points up, and the other has a symbol that points down. To increase any of the volume levels, press and hold the upward pointing arrow; to decrease any of the levels, press and hold the downward pointing arrow.

Either button must be held down for at least 1/8 of a second for any volume change to occur. If either button is continually held down, the volume will continually change about every ½ second until the level limit is reached or the button is released.

View full list of Volume Controls

IPT1020-SD Diagram

Toshiba IPT1020-SD Phone Support

Whether you’re a telecom administrator, an IT professional, a business owner, an employee, or a telecom vendor who needs Toshiba technical support for your Toshiba IPT1020-SD, you have landed in the right spot. Help is just a few clicks away. Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba IPT1020-SD phones.

Comprehensive Support for IPT1020-SD Phones

Our Toshiba support coverage includes down systems, programming changes, password resets, adding functionality to your system, and phone troubleshooting issues for your Toshiba IPT1020-SD. We have the knowledge and the technicians to take care of your request. We currently provide technical support, Monday through Friday, 7 am to 4 pm Pacific time. After hours emergency support is offered on an as-available basis for Toshiba IPT1020-SD phones.


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