Technical Support for TOSHIBA Phone Systems


Request Toshiba phone support from one of our experienced techs

Phone outages, programming and more


Phone Technical Support

Whether you’re a telecom administrator, an IT professional, a business owner, an employee, or a telecom vendor who needs Toshiba technical support for phone systems, you have landed in the right spot. Help is just a few clicks away. Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba phones.

Our support coverage includes down systems, programming changes, password resets, adding functionality to your system, and phone troubleshooting issues… we have the knowledge and the technicians to take care of your request. We currently provide technical support, Monday through Friday, 7 am to 4 pm Pacific time. After hours emergency support is offered on an as-available basis.


Incident Fee

Includes 1st Hour of TOSHIBA Tech Support Mon-Fri, 7a-4p PST


Hourly Fee

2nd + Hours of TOSHIBA Phone Support M-F, 7a-4p PST after the 1st hour


Emergency Incident Fee

After-Hours TOSHIBA Phone Support Includes the 1st hour


Emergency Hourly Fee

2nd + After-Hours TOSHIBA Technical Support after 1st hour


Onsite Support Fee

Minimum cost for trip charge and 1st hour onsite of TOSHIBA Technical Support


Need support for your TOSHIBA phone?

“Your company provides quality solutions quickly, which has helped our locations communicate and run smoothly. Thank you for your qualitative services.”

Rosella LocatelliCMO | Ferrari Beverly Hills



What is Toshiba phone remote support?

Field Technicians, Toshiba system owners or Toshiba phone users call into our call center queue, and one of our Toshiba technicians assists with your Toshiba technical inquiry.  In most Toshiba support situations, we can either walk the caller through the Toshiba phone system technical resolution or we use remote connection software to program the Toshiba system remotely.

Do you offer free Toshiba technical support?

We offer a significant amount of Toshiba DKT, IPT, DP, and IP phone documentation and Toshiba Strata DK, Strata CTX, CIX, MMAS, MAS, IPedge, IVP8, iES32, iES16 and LVMU system documentation within this website under Toshiba Resources.  We only offer – pay for Toshiba support by the Incident/hour model.  The incident fee is $185 and includes 1 hour, additional hours of Toshiba technical support on the same ticket are $145 per hour.  Emergency after-hours Incident fee when available is $485.  Onsite Toshiba technical support starts at $350 per incident.

Do you offer any free Toshiba technical information?

Yes, our website is full of free information and downloads for Toshiba systems, phones, bulletins, and user guides.  Look in our Resources section and find information on items such as:  DKT2020-SD phones, DKT3010-SD phones, IPT1020-SD phones, DP5032-SD phones, IP5631-SDL phones, Toshiba Micro-MAS, Strata CIX, IPedge, Taske, ACD and Toshiba voicemails.  And we are adding new information all the time.

Are you Toshiba?

We are the Toshiba business communication solutions experts. Toshiba Telecommunication Systems Division was dissolved in March of 2017.  We are smplsolutions an authorized Toshiba dealer who employs certified Toshiba technicians and several former Toshiba employees – both technicians and engineers.

Where is your Toshiba system support available?

Nationwide Toshiba Remote Support, as well as nationwide Toshiba Onsite Technical Support, is Available.  In addition, all replacement Toshiba parts and Toshiba hardware are in stock and ready for distribution.

Do you sell replacement Toshiba phone parts and replacement Toshiba system parts?

Yes, we have a warehouse full of new and refurbished Toshiba parts. smplsolutions has been providing support services since 1996, so we have a lot of Toshiba technical experience and a lot of Toshiba hardware inventory.

Can you help me replace my Toshiba phone system with a VoIP Polycom or Yealink solution?

Yes, we design, program, and install hosted cloud VoIP solutions. We have the knowledge to understand your current Toshiba solution and then recommend the best options for a VoIP solution.  Please consider visiting our hosted voice solution website

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