In 2002 Toshiba introduced Strata CTX100 and CTX670 digital business telephone systems, with the Strata CTX100 replacing the DK40i and the CTX670 replacing the DK424i in the Strata product line, bringing larger capacity, multi-system networking, enhanced voice mail integration, and many other important new features.
3000-series digital telephones represented the third generation of digital telephones from Toshiba, providing many enhancements and more modern design. The CTX Attendant Console provided efficient high-volume call answering.
Also, in 2002 powerful ACD capabilities were added to the Strata CTX, with the ACD server bringing advanced call center features and the OAISYS suite of value-added applications. Insight products complimented sophisticated ACD functionality with equally sophisticated call center reporting applications.
In 2003 important wireless developments included SpectraLink wireless telephones added to the Strata product line. Two new models of digital cordless telephones, DKT2204-CT and DTK2304-CT, replaced the two original versions, DKT2004-CT and DKT2104-CT. The SoftIPT softphone client software was introduced to provide all the features of desk telephones to laptop PCs connected to wireless local area networks.
The Strata CTX670 Release 1.3 software provided important multi-system networking enhancements. Release 2.0 IP-enabled Strata CTX systems, providing support for Toshiba IPT1020-SD IP telephone connection. Release 2.1 provided multi-system networking via IP networks. The Strata CTX100-S was introduced as a competitively priced small system solution.
In 2004 release 2.2 provided more networking and general feature enhancements to Strata CTX systems, and Release 2.22 provided Spanish LCD display, PRI Call-by-call Min./Max., Caller ID over Strata Net, and Attendant Console overflow to multiple call groups.
New versions of ACD 2.0 and Insight 3.12 software enhanced call center functionality. Strata CTX670 rack-mountable cabinets were introduced to provide additional installation flexibility. Toshiba’s second generation of IP telephones, the 2000-series, was introduced with three new models and Info Manager applications.
Also, in 2004 the Strata CTX28 was introduced for small office users. The CTX28 replaced the DK14 in the Strata product line adding built-in Caller ID, additional features, expanded capacity, and an integrated voice mail (GVMU) card with Call Record, Call Monitor, and Retrieve, and LCD soft key prompting of voice mail features.
In 2005 the Strata CIX200 with Release 3.0 software represented Toshiba’s second-generation IP system with peer-to-peer IP communication of MEGACO+ and Uniden UIP200 SIP telephones. The Strata Media Application Server (MAS) provided IP integration to the Strata CIX for support of voice mail, ACD, and other value-added applications all on one platform.
SoftIPT softphone client software was added for PDAs, enabling both PDAs and laptop PCs to connect to wireless local area networks. Release 3.1 brought IP peer-to-peer functionality to Strata CTX100 and CTX670 systems, offering a migration path to turn CTX into CIX systems, with all the same functionality of the CIX200, including FeatureFlex and MAS integration. Release 4.0 added UCD, Centralized Network SNMP, Traffic Measurement and Reporting, SMTP Traps for Alarm Notification, and Dial by Name Directory on Small LCD to Strata CIX systems.