Phone Support - Emergency Incident Fee

Toshiba VoIP Phones and Digital Phones Tech Support

Our certified engineers and technicians manning our call center will work with you on your digital, voice over IP or hybrid Toshiba system. We have expertise in all flavors of the Toshiba solution portfolio. DK’s, CIX’s, IPedge, App Servers, MAS’s, Strata Voicemail, Strata Net, QSIG, ACD, Taske, Call Manager, SIP Trunks, Ultimate Call Accounting, etc., etc. we are here to help.

We currently provide regular call center support Monday through Friday, 7am to 4pm PST.

Outside of these regular hours, After-hours emergency support is offered on an as available basis. An Emergency Incident Fee is $485, and includes 1 hour of assistance.

Call 877-943-7675 to request Emergency Assistance After-Hours

We understand that phone system issues don’t always happen during business hours, or even at convenient hours for that matter. In situations where you are looking for support outside of our regular call center support hours (Monday through Friday, 7am to 4pm PST), we offer an “As Available” emergency support service.

As Available means that you submit a request for after-hours support and our system will contact our technicians if any of our technicians are available to assist you, they will call you back within 4 hours and initiate an Emergency Incident payment and open a ticket.

Process for Requesting an Emergency Incident Ticket:

  1. Call 877-943-7675. Your call will be answered by a voicemail system.
  2. Leave a message in the voicemail box including your name, a call back phone number, and a brief explanation of your issue/request.
  3. Our system will then distribute your voicemail message to all of our off duty technicians. If any of them is available and at a location where they can call you back, they will do so within 4 hours. If you don’t hear back within 4 hours please assume that we unfortunately don’t have anyone available to assist you at this time.
  4. If an available technician calls you back he will then ask you for your email and forward you a link in order for you to pay the Emergency Incident Fee of $485.
  5. Once the Emergency Incident Fee payment is confirmed, our technician will assist you for up to one hour. If additional hours are needed past the included 1 hour, our technician will forward you a link for payment of additional after-hours time.
  6. Additional Emergency after-hours time is available to be added to the Incident at a rate of $220 per hour for after-hours.
  7. If additional time is needed past the initial 1 hour, the support tech will send you a link for payment of additional After-Hours support at $220 per hour.

Each Emergency Incident fee is $485 and includes creation of the ticket and one hour of technical support. In order for the ticket to be opened by support, the $485 fee must be paid through our website using one of our many acceptable payment methods (VISA, MasterCard, American Express, PayPal). The $485 payment is not required until you are on a call live with a support technician Once the support tech is on the phone with you, they will request your email address and forward you a link for payment processing. In the event our support technician is unable to assist you with your situation, the technician will refund your payment.

Remember, each new request/issue call into our tech support call center is considered an Incident. Upon confirmed incident payment, a ticket will be opened, and the ticket will reference the 10 digit phone number of the system being worked on.

Call 877-943-7675 to request Emergency Assistance After-Hours

Need Emergency Support?

Call 877-943-7675


Support Reviews

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt in all requests I put forth.

Beverly CarterSr. Infrastructure Mgr. | Norton Lilly

smplsolutions has been our vendor of choice for all of Southern California for over 10 years, providing excellent customer service from start to finish.

Susan WilsonOffice Manager | Macgillivray Freeman Films

We have found the service to always be prompt and professional. We look forward to a long working relationship.