Phone Support - Emergency Hourly Fee

Toshiba DK, CTX/CIX and IPedge Support

Whether you need assistance with a Toshiba Strata DK, CTX, CIX or IPedge, we have the experience and knowledge to help. Down systems, Moves, Adds, Changes, Updates, Customization, Hardware Replacement or just plain Troubleshooting, the certified experts manning our call center can help you.

We currently provide call center support Monday through Friday, 7am to 4pm PST.

After-hours emergency support is offered on an as available basis.

In cases where the Emergency support incident exceeds the initial hour of paid support, our support technician will email you our website portal link so that you may apply a payment for a second hour of Emergency support at $220 per hour.

Your Emergency incident fee and hourly fee of $485 and $220 per hour respectively, each include 60 minutes of assistance from our technician. In the event you do not use the entire 60 minutes of a paid 1 hour and you have to call back regarding the same system and ticket within a 24 hour period, you will still have any remaining minutes available to you.

Remember, each new request/issue call into our tech support call center is considered an Incident. Upon confirmed incident payment, a ticket will be opened, and the ticket will reference the 10 digit phone number of the system being worked on.

Each Emergency Incident fee is $485 and includes creation of the ticket and one hour of technical support. In order for the ticket to be opened by support, the $485 fee must be paid through our website using one of our many acceptable payment methods (VISA, MasterCard, American Express, PayPal). The $485 payment is not required until you are on a call live with a support technician Once the support tech is on the phone with you, they will request your email address and forward you a link for payment processing. In the event our support technician is unable to assist you with your situation, the technician will refund your payment.

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Support Reviews

Kathy LammThe Lamm Agency | Farmers Insurance

I've spoken to nearly all your team members and everyone is very professional and helpful. I appreciate all the ongoing support and look forward to expanding your services as our business grows.

Tami WilliamsVP, Distributor Sales & Marketing | Williams Furnace Company

Toshiba’s IPedge is a reliable, high-quality IP business telephone system that is affordable, feature- rich and empowers us to provide a higher level of customer service. Toshiba and smplsolutions have exceeded our expectations

Donna BawolskiHR Manager | Bandai America

I would like to take this opportunity to thank you for all the assistance you and your staff have provided to me over the past 2 and 1/2 years. Everyone at smplsolutions has been and continues to be helpful and prompt in all requests I put forth.

Beverly CarterSr. Infrastructure Mgr. | Norton Lilly

smplsolutions has been our vendor of choice for all of Southern California for over 10 years, providing excellent customer service from start to finish.

Susan WilsonOffice Manager | Macgillivray Freeman Films

We have found the service to always be prompt and professional. We look forward to a long working relationship.