Each call into our tech support call center is considered an Incident. Upon confirmed incident payment, a ticket will be opened, and the ticket will reference the 10 digit phone number of the system being worked on.
Each Incident fee is $225 and includes creation of the ticket and one hour of technical support. In order for the ticket to be opened by support, the $225 fee must be paid through our website using one of our many acceptable payment methods (VISA, MasterCard, American Express, PayPal). Prepayment is required so that the support technician can focus on your issue and resolution… not the finance. Once the support tech is on the phone with you, they will request your confirmation number. In the event our support technician is unable to assist you with your situation, the technician will refund your payment.
In cases where the support incident exceeds the initial hour of paid support, our support technician will work with you to apply a payment for a second hour of support at $145 per hour through our website portal.