Your incident fee and hourly fee of $185 and $145 per hour respectively, include 60 minutes of assistance from our certified technician. In the event you do not use the entire 60 minutes of a paid 1 hour and you have to call back regarding the same system and ticket within a 24 hour period, you will still have any remaining minutes available to you.
Remember, each new call into our tech support call center is considered an Incident. Upon confirmed incident payment, a ticket will be opened, and the ticket will reference the 10 digit phone number of the system being worked on.
Each Incident fee is $185 and includes creation of the ticket and one hour of technical support. In order for the ticket to be opened by support, the $185 fee must be paid through our website using one of our many acceptable payment methods (VISA, MasterCard, American Express, PayPal). Prepayment is required so that the support technician can focus on your issue and resolution… not the finance. Once the support tech is on the phone with you, they will request your payment confirmation number. In the event our support technician is unable to assist you with your situation, the technician will refund your payment.