Emergency Hourly Fee


Toshiba DK, CTX/CIX and IPedge Support

We currently provide call center support Monday through Friday, 7am to 4pm PST. After-hours emergency support is offered on an as-available basis. 

In cases where the Emergency support incident exceeds the initial hour of paid support, our support technician will work with you to apply a payment for a second hour of Emergency support at $220 per hour through our website portal below.

Your Emergency incident fee and hourly fee of $485 and $220 per hour respectively, each include 60 minutes of assistance from our technician.  In the event you do not use the entire 60 minutes of a paid 1 hour and you have to call back regarding the same system and ticket within a 24 hour period, you will still have any remaining minutes available to you.

Remember, each new request/issue call into our tech support call center is considered an Incident.  Upon confirmed incident payment, a ticket will be opened, and the ticket will reference the 10 digit phone number of the system being worked on.  

Each Emergency Incident fee is $485 and includes creation of the ticket and one hour of technical support.  In order for the ticket to be opened by support, the $485 fee must be paid through our website using one of our many acceptable payment methods (VISA, MasterCard, American Express, PayPal).  The $485 payment is not required until you are on a call live with a support technician  Once the support tech is on the phone with you, they will request your email address and forward you a link for payment processing.  In the event our support technician is unable to assist you with your situation, the technician will refund your payment.