Toshiba’s reliable 3000 series DKT3020-SD digital multi-line 20-button speakerphone display telephones were first released in 2002, manufacturing ceased in 2005 when they were replaced by the 3200 series digital phones, and manufacturer support continued through 2012.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.
In addition to the standard features, the DKT3020-SD Liquid Crystal Display (LCD) telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and numbers of outside and inside incoming callers.
DKT3020-SD Features for the benefit of enhanced productivity:
- 8 Fixed feature buttons include: Message, Microphone, Speaker, Redial, Conference/Transfer, Volume up, Volume down and Hold
- 10 “flexible” one touch buttons for line appearances or feature programming
- Red/Green LED indicators
- 2-line x 24-character wide LCD display
- 4 LCD Control / 4 Soft key buttons: Mode, Page, Scroll, Feature / Soft Key Prompts
- Red LED indicators for Message, Microphone and Speaker
- Personal and System Wide programmable Speed Dial numbers
- Call handling features like Caller ID, date, time, duration
- Half Duplex Speaker Phone for hands free operation
- Tilt stand available as an accessory
Toshiba DKT3020-SD Compatible Phone Systems:
Toshiba Strata DK | Toshiba Strata CIX | Toshiba Strata CTX
DKT3020-SD Fixed Feature Buttons
Press to set up conference and transfer calls.
Press to hold internal or outside calls.
Press to turn the microphone off/on while telephone is in use.
||MESSAGE WAITING BUTTON
The Msg LED flashes to indicate that a message is waiting. After accessing the intercom, press the Msg button to call back the station or voice mail device that activated the LED.
Press to have the system redial the last telephone number you dialed.
Press to turn the speaker on/off. The Spkr button will also select a line or the intercom if programmed for auto preference in system programming. Also, used to disconnect on-hook speakerphone calls.SPEED DIALPress the speed Dial button to dial Station or System Speed numbers
Press to adjust volume levels.
DKT3020-SD Programmable Feature Buttons
||ACCOUNT CODE BUTTON
Press to enter a Voluntary Account Code anytime during a CO line call without interrupting the conversation.
||ALARM RESET BUTTON
Press to turn off a telephone alarm connected to a facility alarm mechanism (only available on PIOU card).
|All Call Page
||ALL CALL VOICE PAGE BUTTON
Press to page all the digital and electronic telephones in the All Call Page group.
|Auto Busy Redial
||AUTOMATIC BUSY REDIAL BUTTON
Press to set up Automatic Busy Redial after receiving busy tone on a dialed CO line call.
View full list of Programmable Feature Buttons
DKT3020-SD LED Light Indication Details
Each line and feature button have a Light Emitting Diode (LED) next to it which indicates the status of the line of feature associated with the button.
LINE BUTTON LED INDICATIONS
Line LEDs light as red or green and flash at varying rates to indicate call status.
Line In-use – When you access an outside line, the LED will appear at your station as follows:
- Flash Rate: 2 seconds on – 1/8 second off – 1/8 second on/off
- Color: Green
- Other stations with the Line: Steady, red
View full list of LED Light Indications
DKT3020-SD Volume Control Details
Your telephone has two Vol buttons for controlling speaker and handset volume levels. One of these buttons has a symbol that points up, and the other has a symbol that points down. To increase any of the volume levels, press the upward pointing arrow; to decrease any of the levels, press the downward pointing arrow.
Either button must be held down for at least 1/8 of a second for any volume change to occur. If either button is continually held down, the volume will continually change about every ½ second until the level limit is reached or the button is released.
View full list of Volume Controls
DKT3020-SD LCD (Display) Soft Key Prompts
||Activates Automatic Busy Redial after dialing a busy outside telephone number.
||Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
||(Busy Override) Sends a call-waiting tone to a busy station.
||Initiates or completes a conference.
||(Executive Override) Breaks into the conversation of a busy called station.
||Exits you from a conference; remaining parties are connected.
||Joins all parties to a conference while on a conference call.
||Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key.
||Sets a message waiting indication at a busy or unanswered station.
||Overrides options, busy mode, or overrides Do Not Disturb mode.
||Enables you to enter a Page Group number (01~16).
||Makes a called station ring when making a voice announce call to the station.
||Disconnects a call and returns telephone to the idle state.
||Terminates a feature operation and to return to a previously displayed state.
||Enables you to break off from a conference call with another conference call member for a private conversation (split). You can use the Join key to reconnect both of you back into the conference. You must be a conference master to use this. See instructions for Conference Split/Join/Drop for further instruction.
||Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.
||Makes a voice announcement to a called station that is ringing.
||Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer.
Toshiba DKT3020-SD Phone Support
Whether you’re a telecom administrator, an IT professional, a business owner, an employee, or a telecom vendor who needs Toshiba technical support for your Toshiba DKT3020-SD, you have landed in the right spot. Help is just a few clicks away. Our professional and certified Toshiba technicians are on-call to assist you and remotely program your Toshiba DKT3020-SD phones.
Comprehensive Support for DKT3020-SD Phones
Our Toshiba support coverage includes down systems, programming changes, password resets, adding functionality to your system, and phone troubleshooting issues for your Toshiba DKT3020-SD. We have the knowledge and the technicians to take care of your request. We currently provide technical support, Monday through Friday, 7 am to 4 pm Pacific time. After hours emergency support is offered on an as-available basis for Toshiba DKT3020-SD phones.